FAQs | Storage & Safety Queries Answered

Roy Packers & Movers stands out due to our commitment to reliability, punctuality, and personalized service. We combine years of local expertise with premium packing materials to ensure every move is stress-free. Our transparent pricing and dedicated customer support make us a trusted name for domestic and local relocation.

To ensure a seamless transition, we recommend booking our services at least 7 to 10 days before your planned moving date. This allows our team to conduct a proper pre-move survey, arrange high-quality packing materials, and schedule our most experienced crew and vehicles to handle your specific requirements.

Absolutely. We specialize in transporting fragile items like fine china, glassware, and expensive electronics. Our team uses multi-layered bubble wrap, sturdy corrugated sheets, and customized wooden crates where necessary. Every item is labeled carefully and handled with extreme caution during the entire loading, transit, and unloading process safely.

Yes, we offer standalone professional packing services for clients who only require expert assistance in securing their belongings. Whether you are moving on your own or need items stored safely, our team uses industrial-grade materials to wrap your goods, ensuring they remain protected against moisture, dust, and impact.

The total cost of your relocation is determined by several factors: the distance between locations, the volume and weight of your goods, the quality of packing materials used, and the specific floor levels at both ends. Any additional services like insurance, warehousing, or vehicle transportation also impact pricing.

While not mandatory, we highly recommend transit insurance for complete peace of mind. It provides a financial safety net against unforeseen events such as road accidents or natural calamities during transit. We help facilitate the documentation process, ensuring that your valuable assets are financially protected throughout the entire journey.

Yes, Roy Packers & Movers offers specialized vehicle relocation services across India. We use dedicated car carriers and enclosed trailers to prevent scratches or damage. Your vehicle is securely fastened with high-quality wheel chocks and safety belts, ensuring it reaches its destination in the exact condition it was picked.

We understand that time is money for businesses. Our office relocation strategy focuses on efficiency and minimal downtime. We offer weekend or overnight shifting options and use systematic labeling for files, computers, and furniture. This ensures that everything is set up quickly at your new office location effectively.

We use only premium quality materials including bubble wraps, corrugated rolls, sturdy cardboard boxes, stretch film, and high-quality adhesive tapes. For extra protection of mirrors or expensive artwork, we provide customized wooden crating. Quality packing is our first line of defense against any potential damage during transit.

Yes, we provide comprehensive door-to-door services from Kolkata to any city in India. Our team manages everything from the initial packing at your current home to the final unloading and unpacking at your new destination. You won’t have to worry about hiring local labor or finding transport elsewhere.

Our skilled laborers are trained in heavy lifting and furniture dismantling. We disassemble large items like wardrobes, beds, and dining tables to ensure they are easier to move and pack. We use specialized sliders and protective padding to move these items without causing any scratches to your flooring.

For safety reasons, we do not transport hazardous materials, flammable liquids, explosives, or gas cylinders. We also advise customers to personally carry valuable jewelry, important legal documents, and cash. Excluding these items ensures we comply with safety regulations and maintain a secure environment for all other transported goods.

Our warehousing units in Kolkata are clean, secure, and well-ventilated to prevent moisture damage or pest infestation. While we provide standard secure storage with 24/7 CCTV monitoring, we ensure that your goods are packed in a way that protects them from various environmental factors during their stay.

Yes, we provide regular updates regarding the status of your shipment. Our customer support team stays in constant contact with the vehicle driver to give you accurate information about the location and expected arrival time. We aim for total transparency so you are never left wondering about status.

We take immense pride in our low damage rate. However, if an unfortunate incident occurs and you have opted for insurance, we assist you throughout the claim process with the insurance provider. We conduct a thorough investigation to resolve any issues fairly and maintain our high service standards.

Yes, our service doesn't end at delivery. Our team helps you unpack your belongings and place heavy furniture exactly where you want it. This comprehensive approach helps you settle into your new home much faster, saving you the physical exhaustion of dealing with hundreds of boxes alone.

Absolutely. We offer a free, no-obligation pre-move survey where our expert visits your premises to assess the volume of goods. This allows us to provide an accurate written estimate and plan the logistics properly, ensuring there are no hidden costs or surprises on the actual moving day.

While we focus on household goods, we can provide guidance or recommend specialized pet moving services for your furry friends. For indoor plants, we take special care in loading them last and ensuring they get proper ventilation, though their survival depends largely on the duration of transit involved.

Yes, our physically fit and trained team can handle loading and unloading even in buildings without elevator access. We use specialized techniques to carry heavy items safely through staircases. Please inform us in advance so we can deploy the right number of personnel for a smooth moving process.

We have a strong network of international shipping partners and deep knowledge of customs regulations. Our team handles all the complex documentation and specialized sea-worthy packing required for overseas transit. We ensure your belongings reach any global destination safely, making your international transition smooth, affordable, and professional.

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